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Email us at :

iwgcustoms@gmail.com

Liverpool, UK

Need to know something? Then have a look below!

TERMS OF USE

By using our website you are agreeing to our Terms & Conditions. All images are the property of the respective license holder. The IWG Customs logo, name, and custom designs are the property of IWG Customs and are not to be reproduced without the express permission of IWG Customs.

ORDER PROCESSING

Orders for in stock items are processed and dispatched within 48hrs of the order being received. Orders for our custom made designs are processed and dispatched within 3-7 working days (working days defined as Monday-Sunday). For information on delivery timescales please see below.

DELIVERY TIMEFRAMES

Dependant on where are in the world, average delivery timeframes are as follows (please note we send all items 1st Class via Royal Mail unless stated. We are not responsible for delays due to weather conditions, Customs control, localised Postal Services issues (eg strike action) or Bank Holidays

UK - 1/2 Working days

Europe - 5/10 Working Days

USA/Canada - 2/4 Weeks

Australia - 2/4 Weeks

All orders outside of the UK will come with Tracking and will be charged according to the destination

PAYMENT PROCESSING

Payment for all orders is taken via Paypal or Stripe. We accept Visa/Mastercard/AMEX or direct Paypal. We do not hold or receive any data relating to your chosen payment method except the amount paid. Any issues regarding payment please contact our relevant card issuer

HOW DO YOU PRINT?

All of our own hand created designs are printed using either HTV (vinyl) or DTG (ink). 99% of the time, these will be printed on Gildan Cotton t-shirts. Due to supply availability there may be occasions when a suitable substitute will be used. Please refer to the description supplied on each item before purchase.

GARMENT CARE

Each item displayed has it's own garment care advise in the description so please ensure that you look after your garment as advised. 

RETURNS POLICY

If you are unhappy with your order for any reason, please contact us within 14 days from receiving your order using the CONTACT section at the top of the screen. Refunds are only processed once the garments have been returned to us, and return postage is the responsibility of the buyer. Return of the item and any loss incurred is also at the responsibility of the Buyer, so we do recommend you send a return with Tracked and Insured postage.

MADE TO ORDER items are exempt from returns.

SALE items are exempt from returns.

All items need to be returned to us in the same condition as they were sent (NEW). We DO NOT accept returns for items that have been damaged, worn, washed. Please take care trying your items on, as any return with signs of wear (eg Make-Up) or odours (eg Perfume) will NOT be accepted for return. Additionally, we do not accept returns for items were the customer has not followed the specified Garment Care instructions detailed on each item description

PLEASE ENSURE YOU ORDER THE CORRECT SIZE AS WE ARE NOT RESPONSIBLE FOR THIS. ALL ITEMS HAVE A FULLY DETAILED SIZE CHART AT POINT OF SALE.

ALL ITEMS NEED TO BE RETURNED WITHIN 14 DAYS OF PURCHASE. ITEMS RECEIVED AFTER THIS PERIOD WILL NOT BE REFUNDED.

PRIVACY POLICY

We only collect data for the purpose of processing your order, as per GDPR regulations. For full details of our Privacy Policy please click here